We always endeavour to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure we can put things right for you as soon as possible after completion of the works, please inspect the work to ensure everything has been carried out in accordance with the contract and to the high standards the business aims to achieve.

Please contact us straight away with any concerns either by phone, email or in writing. If writing, please obtain proof of posting.

On receipt of your complaint, we aim to respond within 5 days.

We will arrange a convenient date to attend and view and/or remedy the situation.

In the unlikely event that we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use an alternative complaints service.

Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requested, and both parties agree that a deadlock has been reached, you may escalate your complaint.

We have access to an Ombudsman service for our domestic installations, service, repair and maintenance contracts as part of our Which? Trusted Traders endorsement.

If you choose to do so, you can refer your complaint to the Dispute Resolution Ombudsman. Before they can deal with your complaint, you will need to contact Which? Trusted Traders on 0117 456 6031, who can advise if you are eligible to use the Ombudsman’s services.