These terms and conditions apply to all works carried out by the Company.

A legally binding contract is formed when you accept our quotation in writing (including email or SMS) or when a deposit payment is made. By doing so, you agree to be bound by these Terms, which apply to the exclusion of any other terms.

The Company shall carry out works as per the quotation. Any additional works, variations, or unforeseen requirements will be chargeable.

A deposit may be required prior to commencement of works. The remaining balance is due immediately upon completion.

Stage payments may be required depending on the value of the works and the cost of materials. Failure to make payment may result in suspension of works and legal recovery action. Interest will be charged at 8% above the Bank of England base rate plus recovery costs.

Any additional work requested, whether verbal or written, will be chargeable.

The Company is entitled to rely on customer instructions.

The Company accepts no liability for faults in existing systems, including pipework, radiators, valves or components.

Works carried out may expose pre-existing weaknesses or defects. The Company shall not be liable for any leaks, failures or faults arising from such conditions.

Any remedial work required as a result will be chargeable.

The customer must provide safe access, utilities and any permissions required for the work.

Delays caused by the customer may incur additional costs.

All materials remain the property of the Company until full payment has been received.

The Company will take reasonable care when carrying out the works. However, certain works may require disturbance to existing fixtures, fittings, or finishes.

The Company shall not be responsible for redecoration or making good unless damage is caused by negligence.

Workmanship is guaranteed for 12 months.

Manufacturer warranties apply separately and require annual servicing where relevant.

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of contract formation.

Cancellation must be in writing.

You must confirm in writing (including email or SMS) that you wish works to commence within the 14-day cooling-off period.

By providing that instruction, you agree to the points below.

• You will pay for all works carried out and materials supplied if you cancel;
• If works are fully completed within the 14-day period, you lose your right to cancel;
• Any materials ordered are non-refundable.

Cancellations outside the cooling-off period may result in charges for labour, materials and scheduled time.

The Company shall not be liable for indirect or consequential losses.

Liability is limited to the contract value.